NC Education Cloud Enterprise Services encompasses the information technology infrastructure and operational methodologies required to effectively leverage technology for instructional and administrative purposes in North Carolina public K-12 education. NC Education Cloud Enterprise Service strategies result from a comparative analysis of insourcing, “as a Service” commercial offerings, and other delivery models; they reflect a market-based understanding of the functionality, cost structures, and quality levels of these alternatives.
LEA resource constraints, primarily in the areas of funding and personnel, are motivating LEAs to consider standardized solutions that are configurable (to an extent) in lieu of custom enterprise solutions. Standardized solutions help reduce information technology complexity, which is important to a resource-constrained organization’s ability to efficiently deliver technology services. Financial modeling to ensure financial sustainability and to facilitate cost management over the longer term is an important step in evaluating standardized solutions. The NCEdCloud Enterprise Services will bring standardized solutions to NC public K-12 through consortium purchase/convenience contracts, engineering support including recommended practices, and managed shared services.
Site interviews and surveys conducted to inform the NC Education Cloud plan provided data related to specific infrastructure challenges, deployments, support, and funding models across NC LEAs. LEA challenges typically fell into one of the following four categories:
As a result, these four categories provide a framework for the Enterprise Service strategies detailed in the Enterprise Services Plan.
The service strategies are dynamic and must evolve over time to meet the needs of changing instructional and information technology environments. The service management methodologies outlined in the Enterprise Services Plan are designed to be applicable to current and future Enterprise Services offerings.
|Dave Furiness, Director of Client Network Engineering|